External Relations

The following aims guide İlbak Holding's relationships with stakeholders:

Communication with Third Parties

  • Represent the İlbak brand to society at large and nurture its prestigious image.
  • Keep communication channels with stakeholders open, appropriately respond to criticism and suggestions and make all possible efforts to ensure the continuity of favorable relationships.
  • Avoid expressions of personal opinion in media or public announcements.

Relations with Shareholders

  • Protect the rights and interests of shareholders in accordance with the law.

Relations with the State

  • Abide by all laws, rules and regulations in countries where the Company operates or may operate in the future.
  • Manage, record and report all operational activities and the accounting systems in full compliance with applicable laws.

Social Responsibility

  • Support economic and social progress.
  • Remain sensitive to social issues and support positive developments in society.

Relations with Customers

  • Create value for customers, meeting their demands and needs as effectively as possible.
  • Provide high quality products and services, and maintain consistent policies.
  • Build customer relations founded on long-term trust.
  • Increase customer satisfaction during sales and after sales periods in an effort to become customers' first choice.
  • Avoid giving customers any erroneous or insufficient information.

Supplier Relations

  • Maintain clear, direct and accurate communication with suppliers.
  • Choose suppliers based on objective criteria.
  • Abide by all reasonable principles of confidentiality and business security when visiting suppliers.

Competitor and Competition Relations

  • Always refrain from entering into agreements or joint actions with competitors or other individuals and corporations that might directly or indirectly hinder, damage or limit competition, or indirectly yield a similar result, thus violating legal limits.
  • Keep from abusing any individual market supremacy or supremacy shared with other companies in any market.
  • Avoid meeting or sharing information with competitors in regard to jointly determining market/competition conditions. Abstain from any transaction or meeting that might yield the abovementioned undesired results in the context of any association, assembly, chamber, professional organization or other private or professional gathering.

Global Responsibility

Protection of the Environment

  • Develop and ensure efficient implementation of environmental policies.

Human rights:

  • Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights.
  • Principle 2: Businesses should make sure that they are not complicit in human rights abuses.
  • Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.
  • Principle 4: Businesses should eliminate all forms of forced and compulsory labor.
  • Principle 5: Businesses should the effective abolish of child labor.
  • Principle 6: Businesses should eliminate discrimination in respect of employment and occupation.
  • Principle 7: Businesses should support a precautionary approach to environmental challenges.
  • Principle 8: Businesses should undertake initiatives to promote greater environmental responsibility.
  • Principle 9: Businesses should encourage the development and diffusion of environmentally friendly technologies.
  • Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
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I. Disclosure Statement

1. Introduction

This disclosure statement was prepared in order to ensure that personal data of our visitors are processed in accordance with the Constitution of Turkish Republic and international conventions on human rights which our country is a party and with the related legislation, in particular the Law on the Protection of Personal Data (”KVKK”) No. 6698 as İlbak Holding Anonim Şirketi (”Company”) and that persons whose personal data are processed to be able to exercise their rights efficiently. All personal data shared with our Company shall be processed legally, in connection and calibration with our activities and service purposes.

2. Definitions

Personal data, specific personal data and data processing terms used in this disclosure statement are used in accordance with the definitions within KVKK. “Personal data” term mentioned in KVKK refers to all kinds of information on the identified or identifiable real person; “Processing of personal data” term refers to all kinds of transactions made on data such as collecting, recording, retaining, maintaining, changing, rearranging, disclosing, transferring, taking over, making collectable, classifying or restricting the personal data provided that it is a part of any data recording system that is completely or partially automatic.

3. Principles of Processing Personal Data

As per the Article 4 of KVKK, personal data belonging to the data subject shall be processed by the data controller Company in accordance with the law and integrity rules, accurately and for up-to-date, specific, clear and legitimate purposes when needed; in connection with the purpose they are processed, limited and calibrated; in accordance with the retention rules which applied for the purpose they are processed.

4. Purposes of Processing of Personal Data

Your personal data shall be processed in order to:

within the scope of the personal data processing requirements and purposes set out in Articles 5 and 6 of the KVKK Law.

5. Transferring Your Personal Data

Our company acts in accordance with the regulations set out in the KVKK in relation to the transfer of personal data. Without prejudice to the exceptional cases specified in the legislation, personal data and specific data are not transferred to other real or legal persons without the explicit consent of the data subject. In exceptional cases, as stipulated by KVKK and other legislation, attention is paid to comply with the requirements and limitations indicated in the legislation during the transfer of personal data to authorized administrative or judicial institutions or private organizations.

Your personal data may be transferred to,,

Within the framework of the procedures and principles stipulated in the relevant legislation and in accordance with the personal data transfer conditions and purposes indicated in the Article 8 and 9 of the KVKK.

6. Collection Method of Personal Data / Specific Personal Data and Legal Cause

Your personal data are collected through automatic methods, by entering the hotspot system within the websites owned by the Company, by obtaining information by the data subject in person or by the submission of requests and forms through the system and by recording the transactions realized after logging in the system.

The legal causes for the processing of your personal data by the Company are those that are exceptions to the explicit consent stated in the clauses (ç), (e) and (f) of the second paragraph of the Article 5 of KVKK with the consent of the data subject in the Explicit Consent text in accordance with the first paragraph of Article 5 of the KVKK. Your personal data is collected by our Company in accordance with all applicable laws and regulations and in accordance with the legal causes set forth in Articles 4 and 5 of this Disclosure Statement.

7. Rights of the Data Subject Indicated in Article 11

By applying to the Company acting within the capacity of data controller, data subjects are entitled to; learn whether his/her data are processed, request information in the event his/her personal data is processed; learn the purpose of the personal data processing and whether they are used in accordance with their purpose; be informed on the third parties which the personal data are transferred domestically or internationally; request correction in the event the personal data are processed deficiently or incorrectly; request his/her personal data to be deleted or destructed within the framework of the conditions stipulated in the Article 7 of the KVKK no.6698; request the transactions made as per the clauses (d) and (e) of the Article 11 of the KVKK to be notified to the third parties which the personal data are transferred; object the occurrence of a result against him/her upon analysis of the processed data with automatic systems explicitly; request indemnification of damages in the event a damage is occurred in the event of processing of personal data illegally.

Explicit Consent

I have read and understood the aspects indicated in the disclosure statement prepared in accordance with the Law on Protection of Personal Data No. 6698. In relation to the processing and transferring of my personal data within the scope of the purposes and principles indicated in the Disclosure Statement, I give my consent